Terms of service

Last Updated: 21/03/2025

 

Welcome to Tile Country. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with the following terms.

 

1. General Information

Tile Country operates in Melbourne, Australia, and specializes in floor and wall tiles and other building material related products. The information on this website is for general guidance and subject to change without notice.

 

2. Product Information

  • We strive to provide accurate descriptions and images of our tiles, but variations in color, texture, and size may occur due to manufacturing differences.

  • Product availability is subject to change, and we do not guarantee that all items displayed on our website are in stock.

 

3. Pricing & Payments

  • All prices listed are in Australian Dollars (AUD) and may be subject to GST.

  • We reserve the right to change prices at any time without prior notice.

  • Payments must be made in full before orders are processed.

 

4. Orders & Delivery

  • Orders placed online or in-store are subject to confirmation and availability.

  • Delivery times are estimates and may vary based on location and supplier schedules.

  • Tile Country is not responsible for delays caused by third-party delivery services.

  • See "Shipping Policy" for further details.

 

5. Returns & Refunds

  • At Tile Country, we pride ourselves on the quality of our products and the accuracy of our service. Please choose carefully, as we do not offer refunds for change of mind or incorrect selections.

  • We will only offer an exchange or replacement of goods in the following circumstances:

  • The product received does not match what was ordered in terms of color, shape, or size; and you notify us by email (info@tilecountry.com.au) or through our website within 5 business days of receiving your order.

  • Please note: Tile batch variation is a natural characteristic of tile manufacturing and is not grounds for exchange. Slight variations in tone, texture, or finish may occur between batches and are not considered a defect. It is the responsibility of the tiler under management of the builder and/or property owner to check tiles before laying them. Tiles are quoted in their nominal (approximate) size only. As an industry standard their actual size can vary by +/- 2 mm. We can’t guarantee a wall tile and a floor tile will line up perfectly despite both tiles showing a nominal size, e.g. ‘300x600’. 

  • To be eligible for an exchange, goods must be unopened, unused, and in their original packaging.

  • Exchanges are subject to stock availability and freight costs, which may be incurred by the customer.

  • We recommend checking your order carefully before finalizing your purchase. If you believe you have received an incorrect item, please contact us promptly at info@tilecountry.com.au.

 

6. Limitation of Liability

  • Tile Country is not responsible for installation issues, improper use of tiles, or damage caused by external factors.

 

7. Intellectual Property

  • All content on this website, including text, images, and logos, is the property of Tile Country and may not be used without permission.

 

8. Privacy Policy

  • We respect your privacy and handle your personal information in accordance with our Privacy Policy.

 

9. Governing Law

  • These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.


10. Stock Availability

We do our best to ensure that all products displayed on our website are available to order. However, as we work with multiple suppliers and stock levels can change without notice, availability is not guaranteed at the time of purchase.

If a product you order is found to be out of stock, we will contact you promptly to offer:

  • a full refund, or

  • the option to wait for new stock, or

  • assistance in selecting an alternative product.

Tile Country will not be liable for any loss or inconvenience caused by an item being unavailable after purchase.

 

11. Shipping to Remote Areas

Tile Country offers flat-rate delivery to most metro and regional locations within VIC, NSW, and QLD.

Please note that some remote or rural postcodes may fall outside our standard freight zones. In these cases, additional freight charges may apply. If this occurs, we’ll contact you before dispatch to confirm the updated delivery cost or to offer alternative options such as collection from a freight depot or a full refund.

 

10. Contact Us

For any questions about these terms, please contact us at:
📧 info@tilecountry.au